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NurseTim presents...

QSEN - An Interactive Teaching Strategy Using I-SBAR-R to Improve Communication, Quality and Safety

Karen Rotolo RN, MSN & Debbie Riggs, RN, MSN
University of Pittsburgh Medical Center; Mercy School of Nursing

Karen Rotolo, MSN, RN and Debbie Riggs, MSN, RN, CCRN are on the faculty at the Mercy College of Nursing and the University of Pittsburgh Medical Center. They collaborated on the development of the QSEN strategy expanding SBAR as a communication strategy. The literature suggests that communication is at the heart of most critical incidents and near misses in health care. Professors Rotolo and Riggs' teaching strategy implements the QSEN competencies, encouraging students to clearly communicate with other disciplines. Feedback from students participating in this teaching strategy has been excellent.



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